It is always recommend that three MLD sessions are preformed once a week for three consecutive weeks

Karen Urwin LMT, MLD, MMP

Welcome Letter

It is always recommend that three MLD sessions are preformed. This allows the body to detox, rejuvenate while stimulating the immune system. The subtle work has profound effect on the body.


If you need to change or cancel your appointment, please give at least 48 hours before the appointment to avoid the “missed appointment” fee. You will receive a confirmation reminder via text/email 48 hours prior to your appointment. If you miss this appointment it could be weeks before another would be available, and you would be responsible for the full fee of the service.


Here is information regarding your appointments:

Karen works from home that is located in the Park Hill neighborhood.

  

Karen accepts phone calls and text Monday - Friday, 8:00AM-6:00PM. If you need to contact her outside of her business hours, please do so through her email at info@ibdenver.com.


If you arrive early to your appointment, please wait until your appointment time to ring the bell. Karen has back to back appointments and is not able to answer to door other than at times other than your scheduled appointment. If you find that you will be late, you can text her at 303-523-0773 to let her know your estimated arrival time.


If you are not able to keep your appointment, experience has shown us that it could be weeks before another appointment would be available. 


For those who cancel on a regular basis you might be asked to prepay for session and at some point the canceled sessions will no longer be refundable. If this is the situation, Karen will discuss this with you prior to this policy being instated or services could be terminated permanently.


If you have active a contagious illness such as the cold or flu virus please call at least 48 hours to reschedule. Karen is very careful not to expose herself or the treatment room to illness which might inadvertently transmit to someone. Stay home, care for yourself, and see your primary physician if needed.


If you are recovering from the cold/ flu or active virus, wait until you are 90% through the illness before coming in for a session. Your lymphatic system is already overwhelmed from the illness and to have a session with an active illness could potentially overwhelm your system even more causing you to have a relapse.


If you arrive with an active cold/flu or active virus, you will be turned away and full payment will be expected.


If you have had an inoculation or cortisone injections, please call and discuss this with Karen before your appointment as it can be contraindicated and a certain amount of time need to pass before a session is recommended. 


Cancellation Policy

Your appointments are very important to us, they are reserved especially for you. Therefore, we respectfully request at least a 48 hour notice for cancellation or rescheduling of appointments. This allows time to inform other clients/patients on our wait list of availability, better servicing everyone. If you are not able to give the required notice you will be expected to pay the full amount of your service.

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